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Bookwale Refund and Return Policy

Our Commitment

At BookWale.com, we prioritize customer satisfaction and stand behind the quality of every book we sell. We’ve designed our refund and return process to be straightforward, transparent, and hassle-free.

Return Policy Overview

  • Return Window: 10-day return period from the date of delivery for all purchases
  • Book Condition Requirements: Reasonable expectations based on purchase type
  • Customer-First Approach: We resolve most issues with minimal documentation

Return Eligibility

  1. Time Frame: All books can be returned within 10 days of delivery
  2. Condition Guidelines:
    • New Books: Should be in resalable condition without excessive handling
    • Used/Old Books: Should be returned in essentially the same condition as received
    • We understand normal handling: Minor signs of gentle inspection will not affect your return
  3. Ineligible Returns:
    • Books with significant new damage (severe water damage, missing pages, etc.)
    • Books marked, highlighted, or annotated after purchase

Simplified Return Process

  1. Initiate Your Return:
  2. What Happens Next:
    • Our team will provide return instructions within 24 hours
    • For most returns under ₹1,000, we’ll process your refund immediately upon request
    • For higher-value returns, we’ll arrange convenient pickup at no cost to you
  3. No Return Shipping Costs:
    • BookWale covers return shipping for all eligible returns
    • We’ll send you a prepaid shipping label or arrange for pickup

Refund Credited

  1. Processing Timeline:
    • Immediate approval for most return requests
    • Refunds credited within 3-5 business days of approval
    • Bank processing time: 2-7 additional business days (varies by payment method)
  2. Refund Methods:
    • Original payment method (default option)
    • BookWale store credit (with 10% bonus value)
    • Bank transfer (upon request)
  3. Refund Confirmation:
    • Email notification at each step of the refund credited
    • Track refund status through your BookWale account

Special Situations

  1. Damaged or Defective Books:
    • Immediately eligible for replacement or refund
    • No return shipping required – simply provide photos of the damage
    • Express replacement shipping at our expense
  2. Bulk Order Returns:
    • Partial returns accepted for multi-book orders
    • Custom solutions for educational institutions and book clubs
  3. Replacement
    • once approved, the replace item will be delivered within 10 to 15 days

Contact Us

Our dedicated Customer Care team is available to assist you:

We’re committed to making every aspect of your BookWale experience exceptional, including returns and refunds.